5 Points to Consider Before Selecting a Toll-Free Number Provider

5 Points to Consider Before Selecting a Toll-Free Number Provider

The Indian toll-free number has garnered huge popularity because it helps businesses improve their customer support services. It is available in the 1800 series, and companies get numbers in the format 1800-ABC-DEFG. The number is free for callers and enables businesses to get maximum engagement from prospects. The number offers an enhanced CX with zero call cost and helps the business speed up the lead generation process. Several companies are offering toll-free number India software, but there are a few things a business should consider before selecting a toll-free number provider.

Choosing the Best Toll-Free Number Service Provider

Easy to Remember: Choose a toll number service provider that can offer you an easy-to-recognize contact number. Businesses should make it easy for customers to recall the numbers and contact them. Easy-to-remember numbers should be one of the main factors to take into account when choosing a service provider. Similarly, the company can confirm whether the service provider offers international toll-free numbers with repetitive and easy-to-recall numbers if they are eyeing global expansion.

Features: If you want a high ROI on the toll-free number in India, it would be advisable to choose a product that is embedded with several features. An ideal software would be with several features such as IVR- Interactive Voice Response facility which offers users multi-level menus for query resolution. The solution should also have a call recording feature that enables the business to record calls and get an understanding of the functioning and performance of the call center. An ideal solution would be that which has a call routing facility that optimizes the call routes and connects the most suitable agents to customers. The best agents can provide quick query resolution with a high FCR- First Call Resolution Rate and provide an enhanced CX. So, while choosing a toll-free number service provider, ensure that the product has such features. It will extend their capability of offering a free calling service and act as a full-featured call management solution.

Price: Last but not the least, another important consideration is the pricing point. Choose a company that can offer you a feature-rich solution at a competitive price. If you don’t find the price favorable, it won’t matter how useful the solution is. You need to choose a service provider that can offer its clients economies of scale and provide a feature-rich product at a competitive price. It helps small and medium-scale businesses to benefit from the software and streamline their call operations. Start-ups with budget constraints can also easily buy the solution as they can get the product within their budget.

Tracking Capability: The Indian toll-free number chosen should have a tracking facility that will help the business to track the marketing campaigns. Such a facility will help the business to collect customer feedback and align its business strategies to meet the customer’s expectations. The solution should also allow inbound and outbound call tracking which allows businesses to identify the best leads and nurture them. It can improve the lead conversion rate and improve the profitability of the business.

Maintenance: It is crucial to keep the maintenance factor in mind when choosing a toll-free number in India. Ensure the service provider has a good reputation in the market and is known for providing high-quality products. Consider this factor as only then you can be ensured that the product you are choosing is worth investing in and that you have the support of a reliable service provider. You can check out the testimonials, and reviews of the clients and know about the previous client’s opinions and feedback on the product. It will help to make an informed decision and choose the best service provider. It would be great if you get a free trial of the product, so you can understand the functionalities better and frame your opinion based on your experience with the product.


The toll-free number acts as a complete call management solution that offers several benefits to a business. They can improve their call operations, provide an enhanced CX and achieve better results with the customer acquisition process. Several cloud telephony companies are offering the Indian toll-free number. You can consider the reputation, clientele, features, and other factors as stated above before choosing the best toll-free number provider. Choose a reliable company with a proven track record that can offer you the best product at a budget-friendly price.

Aileen Scott

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